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Smithville Telephone Company provides this information in its good faith effort to comply with the disclosures required by the Federal Communications Commission ("FCC") revised "transparency" rule effective on June 11, 2018. In this regard, we endeavor through these disclosures to provide consumers with information necessary for them to make informed choices about the purchase and use of the Company's broadband Internet access service (the "Company's Service").

To place our compliance efforts in context, the FCC transparency rule states as follows:

(a) Any person providing broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance characteristics, and commercial terms of its broadband Internet access services sufficient to enable consumers to make informed choices regarding the purchase and use of such services and entrepreneurs and other small businesses to develop, market, and maintain Internet offerings. Such disclosure shall be made via a publicly available, easily accessible website or through transmittal to the Commission

(b) Broadband internet access service is a mass-market retail service by wire or radio that provides the capability to transmit data to and receive data from all or substantially all Internet endpoints, including any capabilities that are incidental to and enable the operation of the communications service, but excluding dial-up Internet access service. This term also encompasses any service that the Commission finds to be providing a functional equivalent of the service described in the previous sentence or that is used to evade the protections set forth in this part. 83 Fed. Reg. 7852, 7922 (Feb. 22, 2018) to be codified at 47 C.F.R. §8.1(b).

(c) A network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service. 83 Fed. Reg. 7852, 7922 (Feb. 22, 2018) to be codified at 47 C.F.R. §8.1(c).

Additional information about the disclosure requirements is in the Federal Register, Vol. 76, No. 185/ Friday, September 23, 2011/ Rules and Regulations Pages 59192 through 59235.  This document is not available from the Smithville Telephone Company, but can be found through Internet search.


The rates, terms and conditions associated with the Company's Service, including by way of example only, early termination and/or additional network service fees, can be accessed via the following link: Legal

When changes are made to the rates, terms and conditions of the Company's Service, we will post them on our website using the link referenced above. Significant changes in terms and conditions and increases in rates will also be disclosed by bill messages or inserts.

The Company's "Privacy Policies" can be accessed via the following link: Privacy Policy

If you believe that the Company's Service is not meeting the rates, terms and conditions applicable to what you have ordered, please feel free to contact us so that we can address your concern:

Via Telephone 1(662) 651-4131 Monday thru Friday 8:00 to 4:30

Via Mail Smithville Telephone Company Attn: Darnell Collums P.O. Box 117 Smithville MS 38870

We strongly encourage you to contact us in order to discuss your concerns. If based on those discussions there is some remedial action necessary, we can work together to implement it.


In offering the Company's Service, the Company recognizes that, at times, network issues will arise and, during those times, the Company will undertake actions that are appropriate and tailored to achieving a legitimate network management purpose. The Company notes specifically, the following network management practices. Please note that each of the statements below are subject to the Company's "permitted use" policy. The Company's Acceptable use policy can be accessed via following link: Legal

  1. Blocking.The Company does not block or otherwise prevent end user customer access to lawful content, applications, service, or non-harmful devices.
  2. Throttling.Except where network congestion may occur, the Company strives to avoid any degradation or impairment of access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. Where service congestion occurs, the Company Service's speed may be temporarily reduced.
  3. Affiliated PrioritizationThe Company does not engage in any practice that directly or indirectly favors any of its affiliates' traffic over other traffic.
  4. Paid Prioritization. The Company does not engage in any practice that directly or indirectly favors some traffic over other traffic in exchange for consideration, monetary or otherwise.
  5. Congestion Management.The Company does not practice any congestion management.
  6. Applications-Specific Behavior.The Company does not (i) block or rate-control specific protocols or protocol ports; (ii) modify protocol fields in ways not prescribed by the protocol standard; or (iii) otherwise inhibit or favor certain applications or classes of applications.
  7. Device Attachment Rules. Provided that an attachment does not cause network harm, including by way of example, interference with the Company's network security measures, the Company does not restrict the types of devices that its end user customers may use and attach to the Company's network nor does it have any approval procedures for devices to connect to the Company's network.
  8. Security.Security Measures. In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, Smithville Telephone Company may implement inbound and outbound traffic filtering and/or blocking on specific source and destination IP addresses. These actions if implemented will be performed to ensure reliability and availability of the Smithville Telephone Company Inc. network. These actions will not be utilized for normal Internet applications and traffic. In the case of any suspicious or malicious network activity, notification and forensic information will be made available to the appropriate law enforcement and network security resources for investigation.


    Service Description

    1. Service Description. Descriptions of the Company's Service, including (1) the service technology; (2) expected and actual access speed and latency; and (3) the suitability of the service for real-time applications, are set forth below:

    Six different levels of Internet access are available within the Company's service area. DSL (Copper Wireline Facilities) or FTTH (Fiber To The Home) technology is used to provide these services. There is a maximum download and upload rate on each service offering. Latency testing shows a 10ms or less round-trip delay to our upstream provider's Internet peering point. Actual rates and latency experienced at a customer location may vary.

    Broadband Internet Access

    Broadband Internet access is provided throughout all of Smithville Telephone Company's service area using either DSL or FTTH.

      Non phone customers:

    1. Broadband only 25 Mbps download / 10 Mbps upload $84.00 per month
    2. Broadband only 25 Mbps download / 3 Mbps upload (in town only) $82.00 per month
    3. Broadband only 12 Mbs download / 2 Mbps upload $74.00 per month
    4. Broadband only 6 Mbps download / 1 Mbps upload $64.00 per month

      Phone customers : (in addition to phone line cost)

    1. Broadband 25 Mbps download / 10 Mbps upload $74.00 per month
    2. Broadband 25 Mbps download / 3 Mbps upload (in town only) $72.00 per month
    3. Broadband 12 Mbps download / 2 Mbps upload $64.00 per month
    4. Broadband 6 Mbps download / 1 Mbps upload $54.00 per month
    5. Broadband High 1 Mbps download / 0.512 Mbps upload $43.00 per month
    6. Broadband Lite 0.256 Mbps download / 0.128 Mbps upload $33.00 per month

    2. Impact of Non-Broadband Internet Access Data Services. The Company's Service does not currently include any non-broadband Internet access service data services.

    Privacy Policies

    The Smithville Telephone Company inspects and records some traffic on its broadband network from time to time to assess network performance and to resolve problems. This information is only used internally by the company and is not retained longer than necessary.

    Redress Options

    Questions and complaints may be addressed to the Smithville Telephone Company at 662-651-4131, by fax at 662-651-4711, or by visiting the company offices at 63470 Highway 25 North in Smithville, MS. The company's mailing address is P.O. Box 117, Smithville, MS 38870.

    Application for Service, Terms and Conditions, and Acceptable Use Policy

    Application for Service, Terms and Conditions, and Acceptable Use Policy available for download here.